SHOP BY FIT
SHOP BY CATEGORIES
I don't have the return label anymore. How do I get a new one?
You can find your returns label in the package that was sent to you. If you cant find it anymore, you can simply send the returns parcel without a return label to us at the address below. More details on how to return an order can be found here: >>How can I return my order?<<
Returns address:
Asendia Germany GmbH
About You
Postfach 44 62
53244 Bonn
Germany
In case of questions you can reach out to us via our contactform at aboutyou.com/h/contact and we will be happy to assist you.
Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Find more answers here
How do I ship a return order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Your return is not shown on the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Find more answers here
How do I ship a return order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Your return is not shown on the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Customer care
Haven't found the answer you're looking for?
Find your answer in just a few clicks or contact us for further support.
Get help
Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us