Question 1

How do I find the right size or fit?

Accepted Answer

Since sizes and measurements differ across brands, it can be hard to find the right size or fit. To make this easier, ABOUT YOU offers the 'Size advisor' tool and some tips, which you can find below.

Shop by size group

You can use a size filter to select the standard size, petite or tall body types. With the filter 'shop by fit' you can see the items for plus size or maternity wear.

In our mobile app, there is a size chart in the product description and instructions on how to take the body measurements. By comparing your data with those in the chart, you can easily choose the right size.

Size advisor

For some items, you can see what size we offer based on your indicated measurements, your most recent purchases and returns, and even the specific sizes selected for each brand.

By clicking on 'Size advisor', you will be asked to indicate your height, weight, body measurements and the sizes most regularly worn of your favorite brands. Based on this, the tool will automatically recommend the best size for your chosen product.

Our recommendations are private and displayed only to you.

Question 2

How can I activate cookies?

Accepted Answer

The activation of cookies varies according to the browser:

Google Chrome

Open the menu of the browser and click on »settings«. Right below the headline »Privacy«, you will find the button »Content settings«. Activate the setting »Allow local data to be saved« under »Cookies« (recommended). Close the window and refresh the page.

Internet Explorer 9-11

Open the menu of the browser (cog wheel) and access »Internet options«. Click on the »Privacy« tab and then under Settings, move the slider down to allow all cookies. Click on »OK« in order to close the »Settings window«. Now refresh the page.

Mozilla Firefox

Open the menu of the browser (»Firefox« button) and select »Settings«. Go to the section »Data privacy«. Set the selection list next to »Firefox turns timeline:« to »create according to customised settings«. Check »Accept cookies« in order to allow cookies and select the option »keep until:« and »they are no longer valid:«. click on »OK« in order to close the »Settings« window. Now refresh the page.

Apple Safari

Open the menu of the browser (cog wheel) and choose »Settings...«. Go to the »Data privacy« section and select the setting »Never« under »Block cookies«. Close the window and refresh the page.

Question 3

How can I subscribe to the newsletter?

Accepted Answer

If you don't wanna miss out on any current offers, you should subscribe to our free newsletter. To do this, simply enter your email address in the section »Subscribe to newsletter« at the end of the page.

Once subscribed to our newsletter, you'll receive a confirmation email with an activation link. A successful subscription is only finished once the link has been clicked. If you have not received a confirmation email, don't forget to check your junk or spam folder. Additionally, you can add newsletter@aboutyou.com to your address book. If you still haven't received the newsletter, contact us so we can find out what's wrong.

Our newsletter is published at irregular intervals. Mostly at a time when there is news from the world of fashion or in case of any special offer; for example, a sale, a voucher promotion. etc.

Question 4

What's the newsletter and what advantages does it have to offer?

Accepted Answer

Our newsletter regularly informs you about current promotions in our online store as well as background stories from the world of fashion. Once you've subscribed to our free newsletter, you'll start receiving exclusive information about:

- brand-new items and trends

- vouchers and promotions

- SALE offers

Question 5

Why do I not receive a newsletter even though I have subscribed to it?

Accepted Answer

Once subscribed to our newsletter, you'll receive a confirmation email with an activation link. A successful subscription is only finished once the link has been clicked. If you have not received a confirmation email, don't forget to check your junk or spam folder. Additionally, you can add newsletter@aboutyou.com to your address book. If you still haven't received the newsletter, contact us so we can find out what's wrong.

Question 6

What can I do if I subscribed to the newsletter, but did not receive the voucher code that I was promised for subscribing?

Accepted Answer

Once subscribed to our newsletter, you will receive a confirmation email with an activation link. Your subscription is only successful after this link has been clicked.

You will then receive a message confirming your subscription along with your personal discount code. Sending this confirmation can take up to 48 hours, so please be patient.

If you did not receive a confirmation email, please check your junk or spam folder.

To get absolutely sure that you will receive all of our emails, you can additionally add our newsletter email address newsletter@aboutyou.com to your address book.

Question 7

How can I contact you?

Accepted Answer

Feel free to reach out to our customer service via our contactform at aboutyou.com/h/contact.

Question 8

How can I send you my suggestions and feedback?

Accepted Answer

We are happy to receive your feedback, your criticism, and your praise. Send us a message via our contactform at aboutyou.com/h/contact. In all cases, you will hear back from us.

Question 9

What can I do if I want to lodge a complaint?

Accepted Answer

In case an item that has been delivered by us does not match your expectation, you can return it by using the return slip and stating the reason for return. All the relevant information regarding returns can be found under »How do I return an item?«. We will return the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined.

Question 10

Who is behind ABOUT YOU?

Accepted Answer

We are a young company that combines the best out of many different areas:

With a strong passion for fashion, unique technology and the infrastructure of one of the world's largest retail groups, we have been able to create an individual and unique shopping experience.

Here, you will quickly find fashion items that excite and fit you. Our technology assists you in finding exactly what suits your personality.

You'll find top-brands, hip newcomers and sustainable clothing. Basically, everything for your personal style.

Question 11

What are cookies, and what are they used for at ABOUT YOU?

Accepted Answer

Cookies are small text files that are placed on your computer, mostly by websites. Once the website is accessed again, the information from the cookie can automatically be read and processed. In our shop, cookies help us in storing the customer's shopping basket for a certain duration. That way, you won't have to log in every single time at ABOUT YOU. By allowing cookies, you can also check which items you have already looked at.

Question 12

What can I do if I have any technical issue with the page?

Accepted Answer

We always try to make your shopping experience great. If any technical problem occurs or something seems to not work as it should, we would appreciate it if you could contact us so that we can fix the problem. Feel free to leave us a message via our contactform at aboutyou.com/h/contact and don't forget to include a screenshot.

In order to use all functions of our online store, we recommend the use of the latest browser version. Therefore, make sure you are using the latest version of your web browser, JavaScript is activated and cookies allowed.

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