Question 1

How long is the shipping time?

Accepted Answer

We usually deliver immediately available items within 8-12 working days.

Question 2

How can I track my order?

Accepted Answer

Due to technical issues, we are currently not providing a tracking link. However rest assured as all AY Global orders are usually delivered in 8-12 working days. If it is not delivered in 4 weeks, feel free to reach out to our customer service via our contactform at aboutyou.com/h/contact, we will be happy to help you out.

Question 3

What are the shipping costs?

Accepted Answer

We ship your parcels to you free of any shipping & service fees.

Question 4

What can I do if I receive a damaged item?

Accepted Answer

In case an item that has been delivered by us does not match your expectation in any way, you can return it by using the return slip, stating the reason for return. All the relevant information regarding returns can be found under »How do I return an item?«. We will return the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined.

Question 5

What is a partial delivery?

Accepted Answer

It is important for us to ensure that the items you order arrive as quickly as possible. In the rare event that an item is unavailable for two days, we can ship your order in partial deliveries.

In this case, items are shipped separately. By taking this measure, we ensure that you receive the available products as soon as possible.

Question 6

Which delivery companies do you work with?

Accepted Answer

Our items are shipped in collaboration with our shipping partner Asendia and its local national partner in the destination country.

Question 7

Can my shipping address differ from my billing address?

Accepted Answer

You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace or a parcel shop. Simply choose your preferred payment option and enter the desired delivery address at »delivery address«.

Question 8

Can I change my delivery address after completing an order?

Accepted Answer

We hope you understand that we are not able to change your ABOUT YOU delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In the event that your registered shipping address cannot be located or that your package cannot be delivered, the package will be sent back to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email. Your orders are also listed in your customer account and can be found under »orders«.
In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contactform at aboutyou.com/h/contact, we will be happy to help you out.

Question 9

Can I have my package delivered to a parcel shop?

Accepted Answer

Unfortunately not, we are offering currently only personal delivery in About You Global shops.

Question 10

Which countries do you deliver to?

Accepted Answer

Orders via About You Global can be delivered to multiple countries around the world. You can check the list of countries during checkout.

Please note that ABOUT YOU is also represented in Belgium, Germany, Estonia, Ireland, Latvia, Lithuania, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Switzerland, Croatia, Czech Republic, Denmark, Sweden, Finland, France, Italy, Spain and Hungary. Orders in these online shops can only be delivered to the respective countries.

Shipping & Delivery

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